Introducing The New Chat Feature
Today, we are introducing FracSol’s newly added feature; our very own live chat.
We will be doing a quick overview of our platform to showcase all the information needed.
We are now activating a live chat feature on FracSol’s platform, fracsol.revsolz.com. While using our services if a question or issue pops up, our goal is to be able assist you and resolve it, as close to that moment as possible.
Features Of The LiveChat:
- Unlimited concurrent chats
- Offline messages
- Chat transcripts
- Proactive chat
- Triggered chat
- Chat history
- Attachment support
We aim to offer as many communication channels as possible so the option to call us directly will always be available.
Our chat tool will be in constant observation to ensure efficacy and optimal performance for our clients.
Let’s Go Over The Benefits:
1. Connected customer experience. - The customer feels a close connection to its service provider.
2. First contact solutions. - Customers feel safe and secure with the chat as the first option for communication.
3. Building trust. - Customers can easily reach out to our support team at any time.
4. Live person available. - Getting support from a real person in real time gives peace of mind and makes problem-solving easy.
5. Search feature.
6. Better connectivity between field service vendors and clients
7. Boost team-to-customer reach - Allowing team members to dive into customers' experiences and find helpful feedback.
8. 24/7 support. - The chat allows users to reach our staff 24/7.
9. Accessibility & Comfort. - It’s user-friendly and doesn’t push customers to take alternative actions (email, phone, etc.)
10. Better communication between office and field
11. Access to history. - History of chats can help customers re-address past issues and troubleshoot without further assistance.
12. Group chat capabilities.
The new chatting feature is just one of the ways we are demonstrating our commitment to excellence. Stay tuned for more exciting service enhancements in the near future.